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Payment, Cancellation & Refund Policy

Consent of Fee for Services

Weekly Program
– 4 Sessions per month (up to 60 minutes)
– Chat support between appointments
– Access to digital Food and Mood Journal
$500/month
Biweekly Program
– 2 Sessions per month (up to 60 minutes)
– Chat support between appointments
– Access to digital Food and Mood Journal
$250/month
Maintenance Program
– 1 Session per month (up to 30 minutes)
– Chat support between appointments
– Access to digital Food and Mood Journal
$70/month
A la Carte Appointments
– Up to 60 minutes per appointment
$125/appointment

Payment Required Before Services Provided

The full payment for services must be received prior to the start of the services. This allows us to focus on the content of our appointment without worrying about the hassle of payment.

You can either choose to pay when you book or pay later. If you choose to pay later, the payment will be processed during the 24-hour period before your appointment. Therefore, you will need to have a credit card on file.

A receipt will be provided to you when payment is received for you to submit to third-party insurance (if applicable). If there is any difficulty with processing the claim, contact sam@samanthaholmgren.ca.

Cancellation Policy

Twenty-four (24) hours’ notice is needed to cancel/reschedule your appointment. This gives an opportunity for someone else to use that appointment slot. If 24-hour notice is not provided, a fee may be charged.

  • 1st occurrence: Fee will be waived with a reminder of the policy
  • 2nd occurrence: 50% fee will be charged
  • 3rd+ occurrence: Full cost of the appointment will be charged

Refund Policy

If you cancel with more than 24 hours’ notice, you can choose to reschedule the appointment at no cost and with no refund or receive a refund. A $25 processing fee will be charged to cover payment processing.

Notes regarding Medical Records

In accordance with the Privacy Policy, your medical records must be securely retained for ten (10) years as required by the College of Dietitians of Ontario. Even if you do not end up attending an appointment, any information you have given to me will be securely maintained in accordance to this requirement.

Record of Review

DateReview TypeSummary
April 9, 2024MajorUpdated appointment types and cancellation and refund policy.
December 6, 2021MinorUpdated spelling and grammar. Added record of reviews
November 9, 2021InitialInitial version of policy.